FOR YOUR INFORMATION: This information applies to all rentals brands provided from this Rental Operator and must be used in conjunction with the ‘Rental Vehicle Agreement’ provided to you once the relocation has been booked.

RELOCATION RENTAL CHARGES: daily relocation rental charges are specified with each relocation offer and will apply up to the minimum days indicated for the route. The maximum kilometres allowed are also included in each of the listings. Travel exceeding the maximum allowance per rental will be charged at 55 cents per kilometre over the allocated allowance. 

EXTRA DAY: may be available and can be requested at the time of booking or at pick-up by asking the Rental Operator staff. An extra day is subject to availability and business needs and will be charged at a fixed rate of $75 per day; other costs such as Liability Reduction etc. are additional. The additional day provides an extra 250 free km. 

DRIVERS LICENCE: One of the following must be provided as hardcopy at the time of collection: 

A. A valid, Full Australian driving licence.

B. A valid, Full International licence, accompanied by an accredited English translation or an International driver's permit and a passport. 

See “Rental Vehicle Agreement’ for further information.

DAILY HIRE: Rates are based on a calendar day (not 24-hour periods). Minimum rental days depend on the route and scheduling requirements. Vehicles come with basic living equipment such as linen, cutlery & crockery. There is no refund for unused days. 

ALLOWANCE: Should the chosen relocation booking involve an offer or allowance, it will be noted on the contract presented to you at Pick- up. Depending on the offer or allowance included in your booking, we may credit to your credit card the cost of the fuel used (receipts required) and any applicable travel allowance (no receipts required) on return of the vehicle, up to the amount noted on the contract. 

Where receipts are required, the receipts must clearly state the cost of the item purchased and include a description of the item purchased. Credit card receipts are not sufficient. These offers are only redeemable when the vehicle is returned to the correct location on time, has not been involved in an accident, is full of fuel, and all other terms of the Rental Contract have been complied with. The Rental Operator welcomes you to share fuel expenses with your fellow travellers; however, you must not carry persons for hire, gain or reward. 

TASMANIAN RELOCATIONS: 

You may be offered either a fuel allowance or a spot on the ferry. If a fuel allowance is offered and accepted, the receipts can be from either fuel, ferry seat and/or an airfare (for one person). The Rental Operator strongly suggests that all Spirit of Tasmania ferry bookings are made for a 7m long vehicle to allow for a change of vehicle type. It is recommended that you accept a ferry crossing pre-booked by The Rental Operator to avoid financial loss in the event of the relocation being cancelled. 

PAYMENT: EFTPOS, Visa and MasterCard only (no Amex) will be accepted for rental and protection package charges. (Only Visa and MasterCard will be accepted for Security Deposit 

Payments, no Amex). A surcharge applies to card payment. Please note that the Rental Operator does not take any responsibility for any currency fluctuations in exchange rates. 

SECURITY DEPOSIT: $1000 payable by credit or debit card only (Visa credit or debit card or MasterCard credit or debit card only). The $1000 security deposit will be processed and credited back at the end of the rental providing the vehicle is returned on time, undamaged (unless it is due to Rental Operator’s negligence or wilful act or omission) and with the fuel tank and gas bottle full. A 1.9% Visa/MasterCard debit card administration fee or 2.8% Visa/MasterCard credit card administration fee applies on all credit or debit card payments. This surcharge will be refunded if and when the security deposit is refunded. A $299 cleaning fee will be charged if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted at any time in the vehicle or animal related cleaning as animals are not permitted in the vehicle (with the exception of registered guide dogs). It will also be charged if the toilet and wastewater tank (if applicable) have not been emptied. 

CANCELLATION FEES: There is a $50 fee payable to the Rental Operator for any relocation that is cancelled by the guest once confirmed or not collected on the due date. The Rental Operator will endeavour to supply the vehicle model booked but please note the vehicle model booked or the booking itself may change prior to departure or be cancelled if the circumstances of business needs change. If the booking is cancelled by the Rental Operator $50 cancellation fee will not apply, and you will receive a refund for any monies paid to the Rental Operator. If you booked the relocation hire via a third- party different cancellation fees may apply. For details you should contact the third party. 

MAX NUMBER OF PASSENGERS: You are not permitted to carry more passengers than the legal registration of the vehicle indicates. 

PICK UP AND DROP OFF TIME: All relocations must be collected between 10am and 3pm. Return time on the last day is 3pm, and vehicles not returned by this time will incur a late fee of $150. Any vehicle that is not returned by 4pm on the last day the late fee incurred will be $1000. DAMAGE: Personal property is not covered by The Rental Operator’s Rentals liability coverage. All vehicles are insured for damage to the vehicle and to the property of a Third Party. Overhead and Underbody damage is not covered by any Liability Reduction options, and you are responsible for the full cost. Tyres and Windscreen are not covered. The liability is applicable regardless of who is at fault and applies in respect of each claim, not per rental. All claims, regardless of fault, will incur a $75 administration fee. 

SINGLE VEHICLE ROLLOVER: Liability Reduction does not cover single vehicle rollovers. The hirer will be liable for the full cost in the event of such an accident occurring. A single vehicle roll over may include, but is not limited to, a vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof areas of the vehicle. All Liability Reduction cover will be made void if damage is caused to the vehicle because total load (kg) has exceeded the  recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental. 

LIABILITY REDUCTION OPTIONS: 

BP1: $12 p/day will reduce the standard liability from $1000 to $500 for each claim 

BP2: $20 p/day can reduce your liability to $250. Note 4WD Additional Cover is not available with relocations. 

LIABILITY REDUCTION EXCLUSIONS: In addition to the 'Rental Vehicle Agreement': UNSEALED ROADS: Vehicles are not allowed to travel on any unsealed roads. Full costs will be charged for any damage occurring on these Roads. 

OVERHEAD AND UNDERBODY DAMAGE: is not covered by any Liability Reduction options and you are responsible for the full cost. 

NIGHT DRIVING is not permitted, full costs will be charged for any damage caused whilst driving at night (after sunset and before sunrise), except in cities and towns where street lighting is present. 

OVERSPEED: The Rental Operator may use Global Positioning System (GPS) tracking or other electronic tools (tracking device) to enable the geographical location of its Vehicles to be tracked or located and will provide warnings if it is identified that you continue to exceed the designated speed limit. 

ACCIDENTS: Must be reported immediately to the nearest branch or after hours to the phone number provided by the Rental Operator. An Accident Report must be completed on return of the vehicle. Please ensure you obtain a police report if applicable and third-party details. BREACH OF CONTRACT: Please read the 'Rental Vehicle Agreement'. Your signature binds you to the 'Rental Vehicle Agreement' conditions. Should there be any variance between the 'Rental Vehicle Agreement' and this 'For Your Information' document, this (for your information) document will supersede the standard conditions. 

MECHANICAL BREAKDOWN: You may spend up to $100 for minor repairs or oil. For larger repairs, you must obtain Rental Operator’s prior written consent. Receipts must be presented for reimbursement. The Rental Operator is not liable for any incidental costs (accommodation, transportation) incurred by the hirer and passengers as a result of a breakdown or accident. Rental Operator staff will however endeavour to assist where and if possible.