I returned the car in immaculated conditions and the staff of Thrifty took the keys without any issue. Two hours later they called me saying I have crashed the car and charged me 1,000 AUD. NEVER something like this has happened to me.

you indeed good already :-)

no all good

No. We had a fantastic experience, thank you.

It was very limiting not to be insured if driving after 5pm, despite paying extra insurance charges.. this means that extra money needs to be paid at camping grounds. (I naiively tried parking/camping in the van at a free comfort stop but got terrorised by hoons which was terrifying). Also when I checked the van back in afterwards there was a problem with the billing - a whole lot of extras had been added onto the bill that weren't relevant. Kindly the operator removed them but it caused momentary unnecessary anxiety. Also, the pick up and drop off points would probably be better at the airports. Luckily my car storage company agreed to drive me to the pick up point near Melbourne airport and the drop off point just happened to be near where I was staying in Adelaide but otherwise it would have been inconvenient. Apart from those things it was a good experience.

you are ok, i just don't score high on any service, cheers.

Ideally more available dates to extend the trip if possible. If the rental company is proactive to register the relocation, they should be able to offer extended time.

The address details of the pick up point for Broome was not correct. Also I was not able to read the full contract details as my vehicle was changed. I therefore missed out on a fuel reimbursement that I was not aware of that was included in the transfer.

Everything generally very good

No. It’s just perfect the way it is

Lower the deposit cost

I would like to know that the drop off time is outside the company's opening hours. I would have dropped off earlier if I had known that. I wanted to be present when they checked the car over.