Very easy to deal with

The whole process worked as you said it would and it was extremely easy to secure a suitable vehicle.

Drop off was a bit of a hustle. No one was at the depot. No lock box, no shuttle. Tried to call many times the Chch office. No one picked up. Only eventually QT picked up, they said someone will come to drive the shuttle, but no one came and we needed to catch our flight. So called them again and left the car at the airport.

Set me up with a car at a time and place that worked. Could be better IF I could communicate with you or via you to rental owner to negotiate pick up or drop off with respect to ferry availability when transferring between islands.

Straight forward and nice communication. Pretty much all was nice and easy

The overall ease of your operation.

Quick response to request for Christchurch to Picton relocation

You Kept your promise

Great communication throughout the whole process. Easy to apply.

It was a simple process. The car company was easy to deal with

I felt the communication was not the best after the hire car company accepted the rental. I also found the fact that I would have been charged almost $100 for picking up a relocation 45 minutes earlier was totally not acceptable. Furthermore the additional charge for an additional driver is completely nonsense. Again, this car was hire for a relocation. Hence the length of the hire is restricted. I ended up driving the entire 1600 or km's by myself. A Subaru Outback which was virtually brand new. If I was the owner of the hire company I would protect my assets better! To make things worse, the rain between Darwin and Alice Springs was that bad, the highway was closed 4 hours! after we drove through Katherine. Not a single call, text or email to see if we are ok!! From a safety point this is not ok. What would have happened if the highway would have been closed earlier and we had no chance to drive either way? I think either the hire company or transfercar should have shown more interest in their customers. Now, finally the drop off of the car at the ASP airport was completely out of line. While I was entering the airport hall, every single car hire company who operates from the terminal was present, but Europcar.....I called the number on the desk as I thought a relocation trip is different to a hire, however no one answered the call. I couldn't leave a message either. Until now I have never received any email regarding the trip. I received back the bond, but nothing else. I find this rather strange. So, all in all the trip brought me from A to B cheaper than flying, but I think the entire experience could have been handled better on both sides, the broker and operator. I would do a relocation again, but now I am smarter.

Very smooth and uncomplicated booking process!

perfect