No

Nothing to improve that I can see, very friendly and helpful staff, I would recommend this to anyone hence 10 out of 10

There is no communication as to wheather you are getting a car or not.

Better description of the pick-up and drop-off locations

No improvement needed. It was a nice quick process to pick up and drop off.

It wasn’t transfer car specifically, however, the provider you used (Europcar) was absolutely terrible. They failed to provide any confirmation emails, illegally changed the booking 4 times, and also neglected to outline the conditions honestly and openly.

Providing a free GPS with the vehicle would be good for those traveling long distances.

Not that I can think of right now

Facility to communicate with Rental Company before having to confirm the arrangement first.

Nothing. The service was perfect and we had several challenges with flights and ferry bookings. Your team were amazingly accommodating.

All good. Very happy with hire company with lockdown in Brisbane

No improvements needed

no, everything is great

No thanks. All good.

It was all very chaotic, no one told us in the beginning that we wouldn't have an insurance for a relocation program. (which I believe is illegal) they told us this after signing the papers. They also told us that if we want to back out now, we have to pay a $300 fee. (you have to tell someone they won't have an insurance before you sign the papers and can't back out anymore without a fee). now 3 weeks later I still don't have my $3000,- bond back an travellers says I have have to contact my bank that they have te release it?! I never had this before with any company, you take a bond and then you put it back instead of waiting for weeks and contacting your bank.

When you have to resubmit a request you need to check the dates - I had an issue with this booking where I booked a day late upon resubmittal. Thanks!

Make me aware that the car was going to be super dirty when I picked it up. There was dog hair and food crumbs all over the place.