it was a no fuss process, got a quick response.

It was an absolutely perfect experience.

Car chosen was auto but given was manual. I mean transfercar is good but their partner need to improve.

No, experience was great thanks

Be transparent about who the rental firm is up front, so customers can make an informed decision, Apollo are rated badly with good reason so I discovered on picking up the Motorhome, I was appalled by their customer service and charges for extras

As well as paying for the ferry you could also pay the road user charge.

Flexible on day of drop off

Just the individual company. $2000 bond. And a week later still not returned.

more detail on what is and isn't covered in the cost. slightly bigger fuel rebates.

Insurance included

More information about which company the transfercar could be from maybe?

No issues, preset faultless

The instructions for picking up and dropping off were of poor quality. I was picking up from Wellington airport and got told how to drive there rather than being given information about the availablity of a shuttle from the airport terminal. The drop off information on the other hand sounded more suitable to someone who had just flown in and was about to pick up a car. Only contact information provided was an email address.

Rental car companies tend to treat relocators as 'pain in the neck' yet we do them a service. There should be $0 excess, $0 fuel and meal vouchers. I relocate because time is not important to me, but I should fly as it is cheaper, and I am treated like a customer, not a pain.

Do the damages paperwork properly on the check out of cars. I arrived at the end of my hire period and I left the car in a better condition (as when i picked it up there was still rubbish/dirt inside) and every single dint and scratch that had been acquired previous to my hire had been charged to my credit card. I guarantee that nothing touched that car under my supervision and am appalled that you are trying to charge me the full excess ($4800!!!) for damages that were not my fault. I wont be using transfer car again, I actually paid $130 for a train for my recent journey as i do not trust your site for hire and never will again.

My experience with transfercar was smooth, professional and I would gladly participate and recommend. I had communication in a timely manner, ease of vehicle pick up and drop off was an absolute pleasure. Great concept for all involved. The only item I would mention is time allocated for some trips. I did notice some In WA that seemed rather short for the distance.